Thank you for shopping at Famvize! Below are the terms of our cancellation and modification policy to ensure you have a smooth and convenient shopping experience.

1. Order Cancellation

   • Cancellation Request: If you need to cancel your order, please send a cancellation request via email to info@famvize.com within 5 hours of placing the order. We can process the cancellation request if the order has not been processed or shipped.
   • Processing Time: If the order has been processed or shipped, we cannot cancel it. In this case, you will need to follow our return policy to return the product after receiving it.
   • Refund: If the order is successfully canceled within 5 hours of placing it and before it is processed or shipped, the payment will be refunded through PayPal as soon as possible.

2. Order Modification

   • Modification Request: If you need to modify your order (such as changing the shipping address or product information), please send a modification request via email to info@famvize.com within 5 hours of placing the order. We can process the modification request if the order has not been processed or shipped.
   • Processing Time: If the order has been processed or shipped, you will need to follow our return policy to return the product and place a new order. Modification requests cannot be processed after the order has left our warehouse.
   • Fees: Changes to the order may incur additional costs depending on the modification request and the status of the order.

3. Contact

   If you have any questions about our cancellation and modification policy or need assistance, please contact us at:

   Email: info@famvize.com .
   We provide 24/7 support to ensure you have the best shopping experience at Famvize.